FAQs
We offer a 7 days return policy for most products. Please refer to the product descriptions for more details.
You can track your order by logging into your account or by using the tracking information provided in your shipping confirmation email.
We offer FREE standard shipping for all orders. Please refer to our Shipping Policy page for more details.
You can log in & cancel your order from the 'Order' page or by contacting our customer support team as soon as possible.
No, we don't offer international shipping as of now. We offer all India Free Shipping.
You can exchange a product on the My Order page or by contacting our customer support team to initiate the exchange process.
We accept Cash on Delivery, UPI, Credit/Debit Cards, Wallet, Net Banking and EMI options.
Yes, we use industry-standard encryption and security measures to protect your personal information.
Delivery times vary depending on the shipping method selected and your location. However, it generally take 3-5 days to fulfill any order. Please refer to our Shipping Policy page for more details.
You can check the availability of a product on its product page. If it is out of stock, you can sign up for a notification when it becomes available again.
You can change the shipping address by contacting our customer support team as soon as possible.
You can enter a coupon/promo code during the checkout process to receive the discount. Can I use multiple promo codes on one order? No, only one promo code can be used per order. What is your price matching policy? We do not offer price matching at this time.
All of our products are sourced directly from the brand manufacturers and are guaranteed to be authentic. Please check the product description page for details.
Our privacy policy outlines how we collect, use, and protect your personal information. Please refer to our Privacy Policy page for more details.
Our warranty policy varies by product. Please refer to the product page or contact our customer support team for more details.
If you face any issues while placing an order, you can call at customer service number and seek help.
Unfortunately, you cannot add items to an existing order. You will need to place a new order.
Our contact email address is support@dpanda.in
We provide a size chart on each product page, as sizes may vary by brand and style. Please refer to the size chart before making a purchase.
You can check the status of your order at the Track Order section at the home page
We offer customization on certain products. Please contact our customer support team to inquire about customization options.
Our order processing time varies by product. Please refer to the product page for the estimated processing time.
You can contact our customer support team through our website's contact page or by emailing support@dpanda.in
If your product arrives damaged, please contact our customer support team within 48 hours of delivery for assistance.
Please refer to our return policy for information on how to return a product. You can initiate a return by logging into your account and navigating to the order history page.
Our restocking fee varies by product. Please refer to our return policy for more information.
Yes, you can still receive a refund if you used a coupon code on your order. The refund will be for the amount paid after the coupon code is applied.
We welcome engagement on our social media channels, but reserve the right to remove any content that is inappropriate or offensive.
We offer free shipping on all orders. Please refer to our shipping policy for more information.
Products that are on sale will have the sale price displayed on the product page. You can also sign up for our email newsletter to receive notifications of sales and discounts.
We are committed to giving back to our community and supporting local organizations. Please contact our customer support team to inquire about community involvement opportunities.
No, gift cards cannot be used to purchase another gift card.
By subscribing to our email newsletter, you agree to receive promotional emails from us. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of the email.
You can change your account information by logging into your account and navigating to the account settings page.
We do not offer in-store pickup at this time.
You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of the email.
To request a refund, please contact our customer support team either through email or phone. We will be happy to assist you with the process and answer any questions you may have.
Yes, you can see customer reviews on our site. We have a dedicated section for customer reviews on each product page, where you can read about other customers' experiences with the product.
Yes, we do on most of our products. Please check the payment options on the product page while ordering.